Regular hours
| Tuesday to Friday: | 10 a.m. - 5 p.m. |
| Saturday, Sunday: | 10 a.m. - 6 p.m. |
| July through September and during the Christmas Market in December: Monday | 10 a.m. - 5 p.m. |
| Last admission for individual visitors is at 5.45 p.m., last admission for groups is at 5.30 p.m. | |
Special hours for holidays in 2024
| 1 May (Labour Day) | 10 a.m. - 6 p.m. |
| 9 May (Ascension Day) | 10 a.m. - 6 p.m. |
| 19 May (Whitsunday) | 10 a.m. - 6 p.m. |
| 20 May (Whitmonday) | 10 a.m. - 6 p.m. |
| 30 May (Corpus Christi) | 10 a.m. - 6 p.m. |
| 3 October (Day of German Unity) | 10 a.m. - 6 p.m. |
| 1 November (All Saints' Day) | 10 a.m. - 6 p.m. |
| 24 December (Christmas Eve) | closed |
| 25 December (Christmas Day) | closed |
| 26 December (Boxing Day) | 10 a.m. - 6 p.m. |
| 31 December (New Year's Eve) | 10 a.m. - 6 p.m. |