Regular hours
| Tuesday to Friday: | 10 a.m. - 5 p.m. |
| Saturday, Sunday: | 10 a.m. - 6 p.m. |
| July through September and during the Christmas Market in December: Monday | 10 a.m. - 5 p.m. |
| Last admission for individual visitors is at 5.45 p.m., last admission for groups is at 5.30 p.m. | |
Special hours for holidays in 2024
| 24 December (Christmas Eve) | closed |
| 25 December (Christmas Day) | closed |
| 26 December (Boxing Day) | 10 a.m. - 6 p.m. |
| 31 December (New Year's Eve) | 10 a.m. - 6 p.m. |
Special hours for holidays in 2025
| 1 January (New Year's Day) | 1 p.m. - 6 p.m. |
| 6 January (Epiphany) | 10 a.m. - 6 p.m. |
| 3 March (Shrove Monday) | closed |
| 4 March (Shrove Tuesday) | 10 a.m. - 5 p.m. |
| 18 April (Good Friday) | 10 a.m. - 6 p.m. |
| 19 April (Holy Saturday) | 10 a.m. - 6 p.m. |
| 20 April (Easter Sunday) | 10 a.m. - 6 p.m. |
| 21 April (Easter Monday) | 10 a.m. - 6 p.m. |
| 1 May (Labour Day) | 10 a.m. - 6 p.m. |
| 29 May (Ascension Day) | 10 a.m. - 6 p.m. |
| 8 June (Whitsunday) | 10 a.m. - 6 p.m. |
| 9 June (Whitmonday) | 10 a.m. - 6 p.m. |
| 19 June (Corpus Christi) | 10 a.m. - 6 p.m. |
| 3 October (Day of German Unity) | 10 a.m. - 6 p.m. |
| 1 November (All Saints' Day) | 10 a.m. - 6 p.m. |
| 24 December (Christmas Eve) | closed |
| 25 December (Christmas Day) | closed |
| 26 December (Boxing Day) | 10 a.m. - 6 p.m. |
| 31 December (New Year's Eve) | 10 a.m. - 6 p.m. |